Refund policy
Returns, Refunds & Reshipment Policy
At Moissanite Atelier, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our policy below.
Returns
Customers may request a return within 14 days of receiving the product.
To be eligible for a return, the item must be returned in its original condition and packaging.
Return requests should be submitted to:
Damaged or Defective Products
If your item arrives damaged, defective, or incorrect, please contact us within 14 days of receiving the product and provide clear photos or videos of the issue.
Once the returned item is received and inspected, a full refund will be issued to the original payment method.
Change of Mind Returns
If you wish to return a product for reasons other than damage, defect, or incorrect delivery, you may request a return within 14 days of receiving the product.
In such cases, the customer is responsible for all return shipping costs.
Once the returned item is received and inspected, the refund will be processed to the original payment method.
Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
Processing times may vary depending on your payment provider and financial institution.
Contact Us
For any questions regarding returns or refunds, please contact us at: